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What People Says
Tursted by thousands of people all across the globe
Explore testimonials from clients, partners, and attendees who have experienced the impact of Martin's expertise in customer-centric leadership, retail innovation, and business transformation.
Mark Fenton
Itau
“Martin’s knowledge and experience in the retail space makes him a thought leader. His business knowledge and professional delivery style made the event a winner.”
Joanna McDonough
Event Director, Metapack
“Martin was the opening keynote speaker at Metapack’s annual Delivery Conference, TDC Global 2020. He delivered a great presentation on the roadmap to customer centricity, focussing the audience on a key theme for the day – the importance of putting consumers’ expectations and experience front and centre of their business’s strategy to drive customer engagement . His passion for the subject and energy on stage saw him rate as one of the top speakers of the day.”
Retail Week
Founder of spaceX
“Incredibly engaging (and humorous) keynote!Thank you for an outstanding presentation. You captivated the audience and provided a real practical step-by-step guide to putting the customer at the heart of a multichannel business. We’ve had great feedback – real great content – and appreciate you joining us. Cannot stress how worthwhile you were. 100% recommend booking for CX focused keynote presentations.”
Xavier Simonet
CEO and Managing Director, Kathmandu
“Martin joined our management team last week for our annual two day strategy review. He is truly an expert on customer centricity in a multichannel environment. He stretched us and challenged us through engaging presentations as well as helped us articulate key strategies with a focus on digital and customer centricity.”
Jeremy Metson
Head of Business Development,
Knight Frank
“Martin joined our client management conference as keynote speaker on customer centricity. His focus on purpose, inclusivity and return on involvement brought a totally different perspective to our focus on key corporate clients”.
Amalia Brightley-Gillott
Managing Director, Family Business Place
“Martin was booked to speak about how brands can better understand consumer behaviour at our national conference but the Coronavirus lockdown meant we pivoted to an online Virtual Summit instead. Whilst some people struggle to have an impact on screen, Martin's keynote presentation was fun, engaging and incredibly thought-provoking. Our audience valued his real, practical advice backed by hot-off-the-press research and data. At a time when businesses need to truly wow their customers, I would recommend Martin to speak at any event - either live or online.”
Nadine Neatrour
eCommerce Director, Revolution Beauty
“Martin is the most dedicated customer focused professional I know. A man with a mission his energy is infectious. Martin is a consummate professional, motivational leader, market visionary and true customer champion. A veteran of the retail landscape, his passion to do right by the customer is inspirational and his thought leadership in this area will undoubtedly pave the way for companies and retailers to truly understand ‘how’ to be Customer First and sustain their long term business profitability.”
Rizwan Rajpoot
Digital Retailing, Al-Futtaim
"The first word that comes to mind when I think of Martin – Inspirational! He is a leader who personifies customer centricity and is able to articulate it in practical, common sense ways that very few people are able to, yet everyone who interacts with him can easily digest. A leader who is able to engineer the most complex business plans through putting the customer right into the centre of them and help organisations build a customer first culture and business models. If you are looking to build a sustainable business that is future proof ready, designed for the customer of today and tomorrow, Martin is unquestionably the man you want with you every step of the way!"
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Martin Newman
Martin Newman is a globally recognised Consumer Champion, keynote speaker, educator, and author with over four decades of experience in consumer-focused industries. As the founder of The Customer First Group and Customer Service Action, Martin is committed to driving positive change for both consumers and businesses, empowering organisations to build trust and long-term relationships through customer-centric strategies.
Martin has revolutionised multichannel operations for some of the world’s most prestigious retail brands, including Burberry, Ted Baker, Harrods, and Intersport. His leadership has shaped the retail landscape by delivering innovation, operational excellence, and customer-first approaches.
In addition to his corporate roles, Martin founded the global e-commerce consultancy Practicology, scaling it into a 100-person operation across multiple continents before successfully selling the business in 2018. His influence extends to board advisory positions for notable organisations like Scout Store, Clearpay, The Mayborn Group, and Wiggle, guiding them on strategic initiatives.
As an engaging keynote speaker and event chair, Martin has shared stages with global innovators, including Sir Tim Berners-Lee, and inspired audiences at events for brands like Toyota, Adobe, Meta, and Specsavers. His career has earned him multiple accolades:
- Featured in Retail Week’s Top 50 eTail Power List for five consecutive years.
- Named in Retail Insiders Top 100 Retail Movers & Shakers.
- Recognised in British Vogue’s Online Fashion 100.
- 100 Practical Ways to Improve Customer Experience, shortlisted for the Business Book of the Year Award 2019.
- The Power of Customer Experience, a comprehensive guide to building customer-focused businesses.
These services are designed to help businesses optimise their customer experience, foster growth, and stay ahead in today’s competitive market.
Martin Newman
Martin Newman is a globally recognised Consumer Champion, keynote speaker, educator, and author with over four decades of experience in consumer-focused industries. As the founder of The Customer First Group and Customer Service Action, Martin is committed to driving positive change for both consumers and businesses, empowering organisations to build trust and long-term relationships through customer-centric strategies.
Martin has revolutionised multichannel operations for some of the world’s most prestigious retail brands, including Burberry, Ted Baker, Harrods, and Intersport. His leadership has shaped the retail landscape by delivering innovation, operational excellence, and customer-first approaches.
In addition to his corporate roles, Martin founded the global e-commerce consultancy Practicology, scaling it into a 100-person operation across multiple continents before successfully selling the business in 2018. His influence extends to board advisory positions for notable organisations like Scout Store, Clearpay, The Mayborn Group, and Wiggle, guiding them on strategic initiatives.
As an engaging keynote speaker and event chair, Martin has shared stages with global innovators, including Sir Tim Berners-Lee, and inspired audiences at events for brands like Toyota, Adobe, Meta, and Specsavers. His career has earned him multiple accolades:
- Featured in Retail Week’s Top 50 eTail Power List for five consecutive years.
- Named in Retail Insiders Top 100 Retail Movers & Shakers.
- Recognised in British Vogue’s Online Fashion 100.
- 100 Practical Ways to Improve Customer Experience, shortlisted for the Business Book of the Year Award 2019.
- The Power of Customer Experience, a comprehensive guide to building customer-focused businesses.
These services are designed to help businesses optimise their customer experience, foster growth, and stay ahead in today’s competitive market.
Podcast and articles
PODCASTS
Tune in to Martin’s monthly Consumer Focus podcast, where he is joined by a panel of consumers and special guests to discuss current topics and what’s hot and what’s not about the businesses and brands they interact with and buy from.
ARTICLES
Check out Martin's regular articles and thought leadership on Customer Centricity. Including insights and practical ways to put the customer at the heart of all that you do.
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