about martin newman
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My Journey
My career spans over 40 years in customer experience and retail management, giving me a deep and nuanced understanding of customer-centric strategies. I have led customer experience initiatives at prestigious brands like Burberry, Harrods, and Ted Baker. My role has often involved guiding companies through significant transformations, aligning their strategies with customer expectations, and driving business success.
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Career Highlights
Leadership Expertise
I have held pivotal executive positions where I focused on enhancing customer experience and driving growth.
Strategic Consulting
My consulting work has involved providing tailored advice on customer strategy and operational improvements to various organisations.
Industry Influence
As an author of a bestselling book on customer experience and a sought-after speaker, I bring valuable insights and thought leadership to my role.
Key Benefits
Expert Strategic Guidance
Access high-level strategic insight and extensive experience in customer experience management without the cost of a full-time executive.
Flexible Leadership
Benefit from executive leadership on a flexible basis, tailored to fit your business needs and budget.
Enhanced Customer Focus
Develop and implement strategies that prioritise the customer, fostering higher satisfaction and loyalty.
Cost-Effective Solution
Obtain top-tier expertise while maintaining financial flexibility, making it an ideal solution for businesses of all sizes.
How It Works
Initial Consultation
Understanding Your Needs
We start with a detailed consultation to explore your business objectives, current customer experience challenges, and specific goals.
Strategic Assessment
I assess your existing customer strategies to identify key areas for improvement and opportunities for growth.
Custom Strategy Development
Tailored Approach
I develop a bespoke strategy that aligns with your business goals and focuses on enhancing customer experience.
Actionable Roadmap
The strategy includes a clear plan with specific actions and milestones to drive customer satisfaction and business success.
Implementation and Oversight
Strategic Leadership
I provide ongoing guidance on executing customer-focused initiatives and ensure they align with your overall business strategy.
Team Collaboration
Working closely with your leadership team, I help integrate new strategies and ensure effective implementation.
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Ongoing Evaluation and Support
Performance Monitoring
I regularly review the effectiveness of implemented strategies, providing feedback and recommendations for adjustments.
Continuous Improvement
My support includes adapting strategies based on customer feedback and evolving market trends to maintain relevance and effectiveness.
Reporting
Detailed Insights
You receive comprehensive reports that detail the outcomes of strategy implementation, including performance metrics and areas for further improvement.
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Ideal For
Growing Businesses
Perfect for companies seeking to enhance their customer strategies without a full-time commitment.
Startups and SMEs
An ideal solution for startups and small to medium-sized enterprises looking for experienced leadership on a budget.
Organisations Undergoing Change
Useful for companies undergoing significant changes or needing to realign their customer strategies to new business objectives.
Why Choose Martin?
Decades of Experience
Leverage my extensive experience in customer experience and retail management to drive success and achieve your business goals.
Tailored Solutions
Receive strategies that are specifically designed to meet your unique business needs and challenges.
Comprehensive Support
From strategy development to implementation and evaluation, I offer full support to ensure your customer experience initiatives are successful.
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Contact Me
If you’re ready to enhance your customer experience, reach out to me to arrange an initial consultation. I’m here to help you understand how my Mystery Shopping and End-to-End Customer Journey Analysis can benefit your business.Complete our contact form with your enquiry details, including the type of event, potential dates and audience, and we will get back to you to discuss more details.