martin newman
.jpg)
Martin Newman
Martin Newman is a globally recognised Consumer Champion, keynote speaker, educator, and author with over four decades of experience in consumer-focused industries. As the founder of The Customer First Group and Customer Service Action, Martin is committed to driving positive change for both consumers and businesses, empowering organisations to build trust and long-term relationships through customer-centric strategies.
Martin has revolutionised multichannel operations for some of the world’s most prestigious retail brands, including Burberry, Ted Baker, Harrods, and Intersport. His leadership has shaped the retail landscape by delivering innovation, operational excellence, and customer-first approaches.
In addition to his corporate roles, Martin founded the global e-commerce consultancy Practicology, scaling it into a 100-person operation across multiple continents before successfully selling the business in 2018. His influence extends to board advisory positions for notable organisations like Scout Store, Clearpay, The Mayborn Group, and Wiggle, guiding them on strategic initiatives.
As an engaging keynote speaker and event chair, Martin has shared stages with global innovators, including Sir Tim Berners-Lee, and inspired audiences at events for brands like Toyota, Adobe, Meta, and Specsavers. His career has earned him multiple accolades:
- Featured in Retail Week’s Top 50 eTail Power List for five consecutive years.
- Named in Retail Insiders Top 100 Retail Movers & Shakers.
- Recognised in British Vogue’s Online Fashion 100.
- 100 Practical Ways to Improve Customer Experience, shortlisted for the Business Book of the Year Award 2019.
- The Power of Customer Experience, a comprehensive guide to building customer-focused businesses.
These services are designed to help businesses optimise their customer experience, foster growth, and stay ahead in today’s competitive market.
Martin Newman
Martin Newman is a globally recognised Consumer Champion, keynote speaker, educator, and author with over four decades of experience in consumer-focused industries. As the founder of The Customer First Group and Customer Service Action, Martin is committed to driving positive change for both consumers and businesses, empowering organisations to build trust and long-term relationships through customer-centric strategies.
Martin has revolutionised multichannel operations for some of the world’s most prestigious retail brands, including Burberry, Ted Baker, Harrods, and Intersport. His leadership has shaped the retail landscape by delivering innovation, operational excellence, and customer-first approaches.
In addition to his corporate roles, Martin founded the global e-commerce consultancy Practicology, scaling it into a 100-person operation across multiple continents before successfully selling the business in 2018. His influence extends to board advisory positions for notable organisations like Scout Store, Clearpay, The Mayborn Group, and Wiggle, guiding them on strategic initiatives.
As an engaging keynote speaker and event chair, Martin has shared stages with global innovators, including Sir Tim Berners-Lee, and inspired audiences at events for brands like Toyota, Adobe, Meta, and Specsavers. His career has earned him multiple accolades:
- Featured in Retail Week’s Top 50 eTail Power List for five consecutive years.
- Named in Retail Insiders Top 100 Retail Movers & Shakers.
- Recognised in British Vogue’s Online Fashion 100.
- 100 Practical Ways to Improve Customer Experience, shortlisted for the Business Book of the Year Award 2019.
- The Power of Customer Experience, a comprehensive guide to building customer-focused businesses.
These services are designed to help businesses optimise their customer experience, foster growth, and stay ahead in today’s competitive market.
.png){kind=logo}
.png){kind=icon}
Businesses and Brands
Martin advises across consumer-facing industries, including retail, automotive, travel, hospitality and financial services.
Having Martin on your team can bolster your skills and customer experience leading to better commercial performance in the short, medium and long term.
Technology vendors
If you are a technology business that delivers a solution that empowers customers and brands, then get in touch. Martin advises technology brands with their go-to-market propositions and strategy and connects them with opportunities by leveraging his global network.
.jpeg)
Advisory boards
If you dont have an advisory board and are thinking about creating one, Martin can recruit and chair your advisory board for you. Typically run quarterly, these bring in outside expertise to bring in new perspectives and fresh ideas and drive your business forward.
Board and Advisory Experience
book martin now
Complete our contact form with your enquiry details, including the type of event, potential dates and audience, and we will get back to you to discuss more details.