Martin Newman

The Customer Experience Champion

Martin Newman is a globally renowned keynote speaker, columnist, author, expert and advisor on customer-centric transformation and consumer experience.

Who is Martin Newman?

Martin has been working in the consumer-facing sector for 37 years, founding and chairing e-commerce consultancy Practicology, and heading up multichannel operations for brands such as Burberry, Ted Baker and Harrods. Martin is known globally as a champion of customer experience, being at the heart of end-to-end customer-centric transformation in the industry.

A passionate speaker, presenter and author of the award-nominated 100 Practical Ways to Improve Customer Experience, Martin offers practical and humorous advice on the challenges facing modern customer-facing businesses and how they need to transform their end-to-end customer experience in the face of a changing market.

Martin Newman

Martin is an exceptionally strong CEO and business leader. His understanding of the omnichannel landscape is second to none... As a leader, Martin has substantial presence and impact which he uses to high effect, underpinned by a strong retail network.

Alex Fisher, CEO, Oak Furniture Land

Martin is the most dedicated customer focused professional I know. A man with a mission his energy is infectious. Martin is a consummate professional, motivational leader, market visionary and true customer champion. A veteran of the retail landscape, his passion to do right by the customer is inspirational.

Nadine Neatrour​, eCommerce Director, Revolution Beauty

Martin joined our management team for our annual two day strategy review. He is truly an expert on customer centricity in a multichannel environment. He stretched us and challenged us through engaging presentations as well as helped us articulate key strategies with a focus on digital and customer centricity.

Xavier Simonet, CEO, Kathmandu

Martin has an encyclopaedic knowledge of the ecommerce and digital landscape through his work with significant retail brands as a consultant and as a practitioner. His understanding of the levers that influence retail performance is vast and he has a unique ability to seamlessly transition between strategic thinking and detailed operational execution.

Andy Harding, Chief Digital Officer, Arcadia

Latest blog post

13 May

People are our best resource

Watch: Martin Newman showreel

Martin Newman showreel

Buy my book

100 Practical Ways to Improve Customer Experience

100 Practical Ways to Improve Customer Experience

“A pithy, practical, enjoyable and thought-provoking book.”

Debbie Hewitt, Chairman, White Stuff

100 Practical Ways to Improve Customer Experience


Book now

Martin is available for board advisory services, key note presentations, strategy days and workshops.