martin newman
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As a seasoned Board Advisor, I offer expert guidance in embedding customer-centric strategies into your company’s governance framework. My role focuses on helping boards and senior leadership teams integrate a customer-first mindset into their strategic planning, thereby driving sustainable growth and enhancing brand reputation in an increasingly competitive marketplace.
My Journey
Transformative Advisory Services
With a career spanning several decades, I provide strategic guidance that helps companies excel in customer-centricity. My services are designed to integrate customer-first strategies into your governance practices, ensuring that your business remains competitive and responsive to customer needs.
A Legacy of Excellence
I have spent over 40 years at the forefront of customer experience and retail management, working with some of the most renowned brands in the industry. My journey includes roles as a leading consultant, keynote speaker, and author of the acclaimed book "100 Practical Ways to Improve Customer Experience."
Career Highlights:
Key Benefits
Identify Strategic Opportunities
My advisory services help uncover strategic gaps and opportunities in your current customer approach, allowing you to address them proactively.
Enhance Governance and Strategy
Integrate customer-centric strategies into your governance and strategic planning, ensuring that customer satisfaction is a core component of your business strategy.
Drive Sustainable Growth
Implementing customer-first strategies leads to increased customer satisfaction, loyalty, and overall business growth.
Strengthen Brand Reputation
By focusing on customer needs and preferences, enhance your brand’s reputation and differentiate your business in a competitive marketplace.
How It Works
Initial Consultation
Understanding Your Needs
I begin with a comprehensive consultation to understand your business's strategic goals, current customer experience challenges, and vision. This consultation helps tailor my advisory services to align perfectly with your company’s needs and objectives.
Strategic Alignment
We discuss your existing customer strategies and identify areas where customer-centric approaches can add value.
Strategic Advisory Plan
Custom Strategy Development
I craft a bespoke advisory plan focused on integrating customer-first strategies into your governance framework. This plan includes actionable steps and strategic priorities designed to enhance customer satisfaction and drive business growth.
Prioritisation and Roadmap
The plan outlines key priorities and a roadmap for implementation, ensuring alignment with your overall business objectives.
Implementation Support
Guidance and Workshops
I work closely with your board and senior leadership teams to implement the recommended strategies. This includes facilitating workshops, providing best practice guidance, and supporting the integration of customer-centric initiatives into your business processes.
Change Management
I assist in managing change effectively, ensuring that new strategies are embraced and executed smoothly within your organisation.
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Ongoing Evaluation
Impact Assessment
I regularly review and assess the impact of implemented strategies, providing feedback on their effectiveness and areas for improvement.
Understanding Your Needs
Recommendations for adjustments and enhancements are provided based on the evaluation results to ensure continued alignment with market changes and customer expectations.
Reporting
Detailed Insights
I deliver comprehensive reports that outline progress, highlight successes, and identify areas needing further attention. These reports include actionable insights and recommendations for continued improvement.
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Ideal For
Corporate Boards
Ideal for corporate boards seeking to enhance their governance practices with a strong focus on customer experience and strategic alignment.
Senior Leadership Teams
Perfect for senior leadership teams looking to embed customer-centric strategies into their decision-making and strategic planning processes.
Companies Undergoing Transformation
Beneficial for organisations undergoing transformation or restructuring, needing guidance on aligning new strategies with customer expectations.
Contact Me
If you’re ready to enhance your customer experience, reach out to me to arrange an initial consultation. I’m here to help you understand how my Mystery Shopping and End-to-End Customer Journey Analysis can benefit your business.Complete our contact form with your enquiry details, including the type of event, potential dates and audience, and we will get back to you to discuss more details.