I am a globally recognised Consumer Champion, keynote speaker, educator, and author, with over four decades of experience transforming consumer-focused industries. My mission is to inspire businesses to put customers at the heart of their strategies, fostering sustainable growth and building lasting trust.
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Martin Newman is a globally recognised Consumer Champion, keynote speaker, educator, and author with over four decades of experience in consumer-focused industries. As the founder of The Customer First Group and Customer Service Action, Martin is committed to driving positive change for both consumers and businesses, empowering organisations to build trust and long-term relationships through customer-centric strategies.
Martin has revolutionised multichannel operations for some of the world’s most prestigious retail brands, including Burberry, Ted Baker, Harrods, and Intersport. His leadership has shaped the retail landscape by delivering innovation, operational excellence, and customer-first approaches.
In addition to his corporate roles, Martin founded the global e-commerce consultancy Practicology, scaling it into a 100-person operation across multiple continents before successfully selling the business in 2018. His influence extends to board advisory positions for notable organisations like Scout Store, Clearpay, The Mayborn Group, and Wiggle, guiding them on strategic initiatives.
Martin Newman is a globally recognised Consumer Champion, keynote speaker, educator, and author with over four decades of experience in consumer-focused industries. As the founder of The Customer First Group and Customer Service Action, Martin is committed to driving positive change for both consumers and businesses, empowering organisations to build trust and long-term relationships through customer-centric strategies.
Martin has revolutionised multichannel operations for some of the world’s most prestigious retail brands, including Burberry, Ted Baker, Harrods, and Intersport. His leadership has shaped the retail landscape by delivering innovation, operational excellence, and customer-first approaches.
In addition to his corporate roles, Martin founded the global e-commerce consultancy Practicology, scaling it into a 100-person operation across multiple continents before successfully selling the business in 2018. His influence extends to board advisory positions for notable organisations like Scout Store, Clearpay, The Mayborn Group, and Wiggle, guiding them on strategic initiatives.
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Martin on BBC Radio Ulster: Good Morning Ulster
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Martin's interview on BBC Watchdog
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Martin on GB News: The Great British Breakfast
Interview of Martin Newman at TDC Global
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Martin Newman: interview on KMTV March 2020
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Interview of Martin Newman on KMTV, May 2020
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Martin Newman on KMTV, April 2020: should we all go cashless?
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Martin on BBC Radio Devon about staycationing during COVID
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BBC Radio Devon: interview about my book
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Martin Newman discusses Arcadia and the high street on Sky News
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Martin Newman on BBC's Your Money And Your Life
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Sky News: Interview on the future of Debenhams
Martin's interview on BBC Watchdog
BBC Radio Devon: interview about my book
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Martin on GB News: The Great British Breakfast
Martin on BBC Radio Devon about staycationing during COVID
Martin Newman on BBC World News discussing Black Friday - 2015
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Martin Newman on KMTV, June 2020: reopening our high streets
Martin Newman: interview on KMTV March 2020
Interview of Martin Newman on KMTV, May 2020
Martin Newman on KMTV, April 2020: should we all go cashless?
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KMTV appearance July 2020: VAT cuts and face masks
Martin on BBC Radio Ulster: Good Morning Ulster
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Martin Newman on BBC Radio Wales with Jason Mohammad
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Leveraging Customer Centricity For competitive advantage
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Martin Newman opening keynote: Retail Transformation Live 2020
Martin's keynote on Great British Entrepreneur Awards 2020 webinar
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Martin Newman Keynote, Cass Symposium
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Retail Fest 2023 | Martin Newman Keynote
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Martin's full keynote - Retail Global Australia 2022
Leveraging Customer Centricity For competitive advantage
Martin Newman opening keynote: Retail Transformation Live 2020
Martin's keynote on Great British Entrepreneur Awards 2020 webinar
Martin Newman Keynote, Cass Symposium
Retail Fest 2023 | Martin Newman Keynote
Martin's full keynote - Retail Global Australia 2022
Martin Newman on BBC World News discussing Black Friday - 2015
Martin Newman on KMTV, June 2020: reopening our high streets
Martin Newman: interview on KMTV March 2020
Interview of Martin Newman on KMTV, May 2020
Martin Newman on KMTV, April 2020: should we all go cashless?
KMTV appearance July 2020: VAT cuts and face masks
Martin on BBC Radio Ulster: Good Morning Ulster
Martin Newman on BBC Radio Wales with Jason Mohammad
BBC Radio Devon: interview about my book
Martin Newman discusses Arcadia and the high street on Sky News
Martin Newman on BBC's Your Money And Your Life
Sky News: Interview on the future of Debenhams
Martin's interview on BBC Watchdog
BBC Radio Devon: interview about my book
Martin on GB News: The Great British Breakfast
Martin on BBC Radio Devon about staycationing during COVID
Martin on BBC Radio Ulster: Good Morning Ulster
Martin's interview on BBC Watchdog
Martin on GB News: The Great British Breakfast
Interview of Martin Newman at TDC Global
Martin Newman: interview on KMTV March 2020
Interview of Martin Newman on KMTV, May 2020
Martin Newman on KMTV, April 2020: should we all go cashless?
Martin on BBC Radio Devon about staycationing during COVID
Virtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused marketing strategies at every step of the customer journey. By ensuring that the customer remains the key focus, companies can identify areas in need of improvement and implement relevant steps throughout the value chain to transform their business.
In The Power of Customer Experience, Martin presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples from well-known companies like JD Sports, Delta Airlines, Lego, Selfridges, BMW, Hilton, Deliveroo and Uber, it analyses how organizations provide the most effective customer experience, and reveals the strategies that have allowed them to succeed.
Tune in to Martin’s monthly Consumer Focus podcast, where he is joined by a panel of consumers and special guests to discuss current topics and what’s hot and what’s not about the businesses and brands they interact with and buy from.
Check out Martin's regular articles and thought leadership on Customer Centricity. Including insights and practical ways to put the customer at the heart of all that you do.
Complete our contact form with your enquiry details, including the type of event, potential dates and audience, and we will get back to you to discuss more details.