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I'm truly delighted to share that I've been privileged and excited to take on a new position as Board Advisor, Customer Centricity, at the amazing Neve Jewels Group! This opportunity marks a significant milestone in my career, and I'm thrilled to join a team that shares my passion for exceptional customer experience.
Joining Forces with Industry Leaders
One of the most exciting aspects of this new role is the chance to work alongside my good friend Graham Broomfield and the fantastic team at Austen & Blake, Sacet, Diamonds Factory, and Neve Jewels Group. These brands are renowned for their commitment to quality, innovation, and customer satisfaction. Together, we're poised to drive the business to the next level of growth, all while maintaining a relentless focus on customer experience.
About Neve Jewels Group
Established in 2003, the Neve Jewels Group comprises three leading diamond jewellery brands: Diamonds Factory, Austen & Blake, and Sacet. With a strong foundation and a commitment to excellence, these brands have carved out a significant presence in the luxury goods and jewellery industry.
- Diamonds Factory: One of the fastest-growing jewellery companies in Europe, Diamonds Factory has become a leading diamond jewellery brand selling online in the UK and Europe, with boutiques in London, Paris, Berlin, and Sydney. Learn more at diamondsfactory.co.uk.
- Austen & Blake: Specialising in beautiful, handcrafted jewellery, Austen & Blake ethically source diamonds in line with leading global institutions and recognised diamond trading centres. Their ethos is not to sell jewellery but to create it. Visit austenblake.com.
- Sacet: Founded in 2017 with a mission to create beautiful, affordable, and ethical jewellery, Sacet focuses on People, Planet, and Profit. They specialise in conflict-free diamond jewellery, using lab-grown diamonds, recycled metals, and eco-friendly packaging. Explore more at sacet.com.
A Relentless Focus on Customer Experience
Customer centricity isn’t just a buzzword; it’s a philosophy that places the customer at the heart of every decision we make. In today’s competitive market, understanding and exceeding customer expectations is crucial. My role as Board Advisor, Customer Centricity, will involve:
- Developing Customer-Centric Strategies: Crafting and implementing strategies that prioritise customer needs and preferences.
- Enhancing Customer Interactions: Ensuring that every touchpoint with our brands is seamless, engaging, and memorable.
- Leveraging Data and Insights: Utilising customer data to gain insights and drive informed decisions that enhance the overall customer journey.
- Fostering a Customer-Centric Culture: Promoting a company-wide culture that values and prioritises the customer experience at every level.
Martin Newman: The Consumer Champion
Joining Neve Jewels Group as Board Advisor, Customer Centricity, I bring with me over 40 years of experience in the retail industry. My journey has been dedicated to driving positive change for consumers and brands. As a renowned speaker, educator, and author, I've had the privilege of working with some of the world's most prestigious brands, including Burberry, Ted Baker, Intersport, and Harrods.
In addition to my industry experience, I've authored influential books such as 100 Practical Ways to Improve Customer Experience and The Power of Customer Experience. These works provide practical insights into customer-centric strategies and demonstrate the direct link between customer satisfaction and business profitability.
I am also the founder of The Customer First Group and Customer Service Action, organisations committed to promoting consumer rights and exceptional customer service. My expertise has been sought after by top-tier companies like Toyota, Haleon, Specsavers, Pandora, Adobe, and Meta, where I have delivered captivating keynotes and strategic sessions.
👉Explore Martin's Mini MBA, 🗣️Consult Martin for Advisory Services, 🎤Book Martin for Your Next Event
The Road Ahead
As we embark on this exciting journey, our mission is clear: to elevate the Neve Jewels Group and its brands by consistently delivering exceptional customer experiences. The dedication and talent of the team at Austen & Blake, Sacet, Diamonds Factory, and Neve Jewels Group inspire me, and I am confident that together, we will achieve remarkable success.
Join Us on This Journey
I invite you to follow our journey as we strive to set new standards in customer centricity and experience. Stay tuned for updates, insights, and stories of our progress as we work to make Neve Jewels Group a leader in customer satisfaction and loyalty.
Thank you for your support, and I look forward to sharing more exciting developments in the near future!