Press & Media
Martin Newman
Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience. With a career spanning four decades in the consumer-facing sector, Martin is leading positive change for both consumers and brands.
As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer-focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.
With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer-centric transformation for brands and businesses around the world.
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Videos
Media Appearances :
Martin on BBC Radio Wales with Jason Mohammad
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Martin on BBC Radio Ulster: Good Morning Ulster
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Martin Newman on KMTV, July 2020: VAT cuts and face masks
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Martin Newman on KMTV, April 2020: should we all go cashless?
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Interview of Martin Newman on KMTV, May 2020
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Martin Newman: interview on KMTV March 2020
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Martin Newman on KMTV, June 2020: reopening our high streets
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Martin Newman on BBC World News discussing Black Friday - 2015
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Press Appearances :
Martin on BBC Radio Devon about staycationing during COVID
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Martin on GB News: The Great British Breakfast
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BBC Radio Devon: interview about my book
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Martin's interview on BBC Watchdog
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Sky News: Interview on the future of Debenhams
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Martin on BBC's Your Money And Your Life
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Martin Newman discusses Arcadia and the high street on Sky News
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BBC Radio Devon: interview about my book
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Interviews :
Martin on BBC Radio Devon about staycationing during COVID
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare,
Interview on KMTV: should we all go cashless?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare,
Interview of Martin Newman on KMTV, May 2020
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare,
Interview with Martin Newman on KMTV March 2020
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Interview with Martin Newman at TDC Global
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Martin on GB News: The Great British Breakfast
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare,
Martin's interview on BBC Watchdog
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare,
Martin Newman on BBC Radio Ulster: Good Morning Ulster
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