Martin newman
Speaker | Educator | Author | Advisor
Martin Newman is a distinguished speaker, educator, author, and advisor with over four decades of experience in retail operations and customer-centric strategies. Widely recognised as the Consumer Champion, Martin has dedicated his career to driving positive change for consumers and brands. His extensive portfolio includes collaborations with leading names such as Burberry, Ted Baker, Intersport, and Harrods. His bestselling books are pivotal resources in the industry.
.png){kind=icon}
.png){kind=logo}
.png){kind=icon}
.png){kind=logo}
.png){kind=icon}
Martin Newman
Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience. With a career spanning four decades in the consumer-facing sector, Martin is leading positive change for both consumers and brands.
As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer-focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.
With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer-centric transformation for brands and businesses around the world.
.jpg)
%20(1).png){kind=icon}
.png){kind=icon}
.png){kind=logo}
.png){kind=logo}
Expertise
Media
Martin appears regularly on BBC TV and Radio, on Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss consumer issues relating to the retail, travel, CPG, hospitality, automotive and financial services sectors.
Speaking
Martin's reputation as a captivating speaker in the realms of customer experience and customer centricity is unmatched. He has graced the stages of prestigious global events, captivating audiences with his insightful keynotes and strategic sessions.
Acknowledgements
Amongst Martin’s many accolades, he has been featured in various industry leader lists, including Retail Week’s top 50 eTail Power List five years in a row. He has also been named consecutively in the Retail Insiders top 100 Retail Movers & Shakers list, as well as the British Vogue Online Fashion 100 and Top 50 Retail Influencers 2022 and 2023.
Judge
Martin judges numerous industry awards such as the World Retail Awards, the Customer Experience Awards, the Retail Insider Awards, the RTIH awards, the PayPal eTail Awards, the Online Retail Awards of Australia and the Great British Entrepreneur awards.
Educator
Through his collaboration with the Oxford Professional Education Group, Martin educates and empowers businesses worldwide with his online Mini MBA in Customer Centricity. Additionally, he conducts bespoke workshops and strategy days and offers an in-house MBA in a day.
Author
Martin's profound knowledge and insights have led him to become an acclaimed author. He has penned two influential books, "100 Practical Ways to Improve Customer Experience” and "The Power of Customer Experience", offering invaluable guidance to businesses striving to enhance their customer-centric strategies.
Advisor
Martin is a trusted board advisor and member for esteemed brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Afterpay, Marketplacer and a Trustee of In Kind Direct.
Keynote Speaking Services
Martin Newman, is one of the World’s leading authorities in customer centricity and customer experience. Elevate your event, dinner, in-house strategy day, or workshop with Martin's transformative insights and dynamic keynote presentations. With a profound understanding of the ever-evolving landscape of customer expectations, Martin crafts engaging and impactful keynotes that resonate with diverse audiences.
About "MBA in a Day" Sessions
Here are some of Martin’s core topics, but if you have something else in mind, get in touch. Martin always tailors his content to you and your audience so you never see the same presentation twice.
Intensive Learning Experience
Martin’s "MBA in a Day" sessions are designed to provide a comprehensive overview of key topics in retail and customer experience. These intensive sessions condense years of industry expertise into a single day of focused learning, making them ideal for busy professionals seeking to deepen their knowledge and skills rapidly.
Practical Insights and Strategies
Participants in Martin’s sessions gain access to practical insights, tools, and strategies that can be immediately applied to their roles. From customer-centric business strategies to operational efficiencies, Martin covers essential topics that empower attendees to drive meaningful improvements within their organizations.
Customized Learning Paths
Each "MBA in a Day'' session is tailored to meet the specific needs and objectives of the participants. Whether your team is focused on enhancing customer service, optimizing multi channel operations, or fostering a customer-centric culture, Martin adapts the content to ensure relevance and actionable takeaways.
.webp)
Interactive and Engaging Format
Martin fosters an interactive learning environment where participants can engage directly with industry-leading concepts and real-world case studies. This format encourages collaboration, idea-sharing, and practical application, enhancing the learning experience and retention of key principles.
as seen on
Key Learning Objectives
Strategic Customer Centricity
Learn how to embed customer-centric principles into your organization's DNA, driving sustainable increases in Customer Lifetime Value and loyalty.
Operational Excellence
Discover best practices for streamlining operations and enhancing efficiency across all touchpoints of the customer journey.
Innovation and Future Readiness
Explore emerging trends and technologies shaping the future of retail and customer experience, and how to leverage them for competitive advantage.
Leadership and Culture
Gain insights into fostering a customer-focused culture and empowering teams to deliver exceptional customer experiences consistently.
why BOOK martin?
Knowledgeable
Martin brings his wealth of KNOWLEDGE to life. Drawing on his 40 years of experience working with consumer-facing brands.
Educational
Martin EDUCATES his audience with real-life examples, facts and frameworks so that the audience leaves with practical ways to start implementing what they have learnt.
ACTIONABLE INSIGHT
In a rapidly changing market, Martin has his finger on the pulse of consumers' behaviours, wants and needs offering up-to-date ACTIONABLE INSIGHT.
delivers
Martin’s DELIVERS time and time again. Martin’s client list includes major corporations, CEOs, conferences, leading brands and associations from around the globe, regularly receiving five stars and top speaker.
INSPIRing and EMPOWERing
Martin INSPIRES and EMPOWERS his audience to create positive change for their consumers, employees and the environment.
ENGAGing
Martin will ENGAGE with your audience at all levels. Customer Centricity affects every part of your business, from the CEO to frontline staff.
HUMORous and STRATEGic
Martin brings the perfect blend of HUMOUR and STRATEGY. Your audience will be captivated and entertained.
EXPERTise
Martin is an EXPERT in customer experience and customer centricity. The author of two best-selling books, creator of the Mini MBA in Customer Centricity and TOP 50 Retail Influencer, you will be in good hands.
BUSINESS experience
Martin has scaled and sold a successful global BUSINESS and draws on his wealth of experience building and scaling a consumer focussed business.
DIVERSE
Martin’s content is DIVERSE, rooted in retail but RELEVANT to all consumers facing businesses and B2B.
Why Choose "MBA in a Day" with Martin Newman?
Expert Facilitation
Martin’s deep industry knowledge and hands-on experience make him a trusted authority in retail and customer experience education.
Immediate Impact
Participants walk away with actionable strategies and tools that can be implemented right away, driving tangible results.
Customized Content
Each session is tailored to address the unique challenges and goals of your team, ensuring maximum relevance and impact.
Interactive Learning
Martin’s engaging style encourages active participation and collaboration, enhancing learning outcomes and application of knowledge.
Retail Week
Xavier Simonet
CEO and Managing Director, Kathmandu
Joanna McDonough
Event Director, Metapack
Mark Fenton
Itau
Mark Fenton
Itau
Rizwan Rajpoot
Managing Director, Digital Retailing, Al-Futtaim
Nadine Neatrour
eCommerce Director, Revolution Beauty
Amalia Brightley-Gillott
Managing Director, Family Business Place
Jeremy Metson
Partner, Head of Business Development, Knight Frank
Martin has an encyclopaedic knowledge of the ecommerce and digital landscape through his work with some of the most significant retail brands, both as a consultant but more importantly, as a practitioner.
His understanding of the levers that influence retail performance is vast and he has a unique ability to seamlessly transition between strategic thinking and detailed operational execution.
However, his biggest strength is his ability to see everything through the eyes of your customer and his constant challenge to his clients and partners is to focus on delivering the very best customer experience. That isn’t easy for most people and yet Martin can explain the hardest concepts in the easiest of terms.”
Andy Harding
Chief Digital Officer, Arcadia
upcoming events
Customer Centricity Masterclass
Join this insightful masterclass and learn the key building blocks that define what being a customer-centric business really means.
Strathclyde Business School
A two day in person Customer Centricity course in Glasgow with Martin and Professor Spiros Gounaris. New dates released soon.
MBA in a Day
Martin hosts his MBA in Day for YPO Scotland on 7th March. A strategic workshop for business leaders.
Retail Fest
Martin is back at Retail Fest for a keynote at their US conference on January 24-26 at Manchester Grand Hyatt, San Diego.
Book Martin Newman for Your "MBA in a Day" Session
Empower your team with the knowledge and strategies they need to excel in retail and customer experience. Book Martin for an "MBA in a Day" session and elevate your team’s expertise in just one intensive day of learning. Contact Us Today to discuss session details, availability, and customisation options. Let’s empower your team for future success!