Martin newman
Speaker | Educator | Author | Advisor
Martin Newman is a distinguished speaker, educator, author, and advisor, with over four decades of experience in retail operations and customer-centric strategies. Known as the Consumer Champion, Martin has been instrumental in driving positive change for both consumers and brands. His impressive portfolio includes collaborations with leading names such as Burberry, Ted Baker, Intersport, and Harrods. His bestselling books have become essential reads in the industry.
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Martin Newman
Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience. With a career spanning four decades in the consumer-facing sector, Martin is leading positive change for both consumers and brands.
As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer-focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.
With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer-centric transformation for brands and businesses around the world.
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Expertise
Media
Martin appears regularly on BBC TV and Radio, on Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss consumer issues relating to the retail, travel, CPG, hospitality, automotive and financial services sectors.
Speaking
Martin's reputation as a captivating speaker in the realms of customer experience and customer centricity is unmatched. He has graced the stages of prestigious global events, captivating audiences with his insightful keynotes and strategic sessions.
Acknowledgements
Amongst Martin’s many accolades, he has been featured in various industry leader lists, including Retail Week’s top 50 eTail Power List five years in a row. He has also been named consecutively in the Retail Insiders top 100 Retail Movers & Shakers list, as well as the British Vogue Online Fashion 100 and Top 50 Retail Influencers 2022 and 2023.
Judge
Martin judges numerous industry awards such as the World Retail Awards, the Customer Experience Awards, the Retail Insider Awards, the RTIH awards, the PayPal eTail Awards, the Online Retail Awards of Australia and the Great British Entrepreneur awards.
Educator
Through his collaboration with the Oxford Professional Education Group, Martin educates and empowers businesses worldwide with his online Mini MBA in Customer Centricity. Additionally, he conducts bespoke workshops and strategy days and offers an in-house MBA in a day.
Author
Martin's profound knowledge and insights have led him to become an acclaimed author. He has penned two influential books, "100 Practical Ways to Improve Customer Experience” and "The Power of Customer Experience", offering invaluable guidance to businesses striving to enhance their customer-centric strategies.
Advisor
Martin is a trusted board advisor and member for esteemed brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Afterpay, Marketplacer and a Trustee of In Kind Direct.
Keynote Speaking Services
Martin Newman, is one of the World’s leading authorities in customer centricity and customer experience. Elevate your event, dinner, in-house strategy day, or workshop with Martin's transformative insights and dynamic keynote presentations. With a profound understanding of the ever-evolving landscape of customer expectations, Martin crafts engaging and impactful keynotes that resonate with diverse audiences.
What Martin's Virtual Keynotes Offer
Here are some of Martin’s core topics, but if you have something else in mind, get in touch. Martin always tailors his content to you and your audience so you never see the same presentation twice.
Engaging and Interactive Sessions
Martin’s virtual keynotes are crafted to engage and captivate online audiences. Using a range of interactive tools and multimedia elements, he ensures a dynamic and immersive experience that keeps participants actively involved and inspired.
Expert Knowledge Online
Bringing his vast experience to the virtual stage, Martin addresses crucial topics like customer centricity, enhancing customer experiences, and the latest trends in retail. His insights are based on real-world scenarios and supported by data, providing a robust framework for your business strategies.
Practical, Implementable Advice
Martin’s virtual presentations are filled with actionable steps that businesses can implement immediately. Whether aiming to improve customer service, streamline operations, or future-proof your enterprise, Martin offers clear, practical guidance tailored to your specific needs. His sessions include case studies, best practices, and strategic frameworks applicable to various business aspects.
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Tailored for Your Virtual Audience
Each virtual keynote is customised to meet the unique needs of your online audience. Martin collaborates closely with event organisers to understand the specific challenges and opportunities facing your business, ensuring his presentation is relevant and impactful. This tailored approach guarantees that your audience receives the most valuable and pertinent information.
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Key Benefits
Customer Centricity
Understand how to place the customer at the core of your business strategy, fostering sustainable increases in Customer Lifetime Value and retention. Martin explains how to align your company culture and operations with customer-centric principles.
Practical Strategies
Access practical tips, tools, and frameworks for implementing customer-focused marketing strategies at every stage of the customer journey. Martin shares proven methods to enhance customer satisfaction and loyalty.
Industry Trends
Stay ahead of the curve with insights into the latest trends and best practices in retail and customer experience. Martin highlights emerging technologies and consumer behaviours shaping the future of retail.
Inspiration and Motivation
Gain the motivation and inspiration needed to transform your retail operations and deliver exceptional customer experiences. Martin’s success stories and innovative ideas will energise your team and spark new initiatives.
why BOOK martin?
Knowledgeable
Martin brings his wealth of KNOWLEDGE to life. Drawing on his 40 years of experience working with consumer-facing brands.
Educational
Martin EDUCATES his audience with real-life examples, facts and frameworks so that the audience leaves with practical ways to start implementing what they have learnt.
ACTIONABLE INSIGHT
In a rapidly changing market, Martin has his finger on the pulse of consumers' behaviours, wants and needs offering up-to-date ACTIONABLE INSIGHT.
delivers
Martin’s DELIVERS time and time again. Martin’s client list includes major corporations, CEOs, conferences, leading brands and associations from around the globe, regularly receiving five stars and top speaker.
INSPIRing and EMPOWERing
Martin INSPIRES and EMPOWERS his audience to create positive change for their consumers, employees and the environment.
ENGAGing
Martin will ENGAGE with your audience at all levels. Customer Centricity affects every part of your business, from the CEO to frontline staff.
HUMORous and STRATEGic
Martin brings the perfect blend of HUMOUR and STRATEGY. Your audience will be captivated and entertained.
EXPERTise
Martin is an EXPERT in customer experience and customer centricity. The author of two best-selling books, creator of the Mini MBA in Customer Centricity and TOP 50 Retail Influencer, you will be in good hands.
BUSINESS experience
Martin has scaled and sold a successful global BUSINESS and draws on his wealth of experience building and scaling a consumer focussed business.
DIVERSE
Martin’s content is DIVERSE, rooted in retail but RELEVANT to all consumers facing businesses and B2B.
Why Choose Martin Newman for Your Virtual Keynotes?
Trusted Authority
Martin’s extensive background and industry recognition make him a trusted expert in retail and customer experience. His advice is sought after by leading brands and organisations worldwide.
Proven Impact
Martin has worked with some of the world’s top brands, delivering results and driving positive change. His strategic insights have helped companies enhance their performance and achieve business goals.
Dynamic Virtual Speaker
Martin’s engaging speaking style ensures your online audience will be captivated and inspired. His ability to connect with virtual audiences of all sizes and backgrounds makes him an ideal choice for any online event.
Customised Content
Martin tailors his content to address the specific needs and challenges of your virtual audience, ensuring his keynotes are both relevant and impactful.
Retail Week
Xavier Simonet
CEO and Managing Director, Kathmandu
Joanna McDonough
Event Director, Metapack
Mark Fenton
Itau
Mark Fenton
Itau
Rizwan Rajpoot
Managing Director, Digital Retailing, Al-Futtaim
Nadine Neatrour
eCommerce Director, Revolution Beauty
Amalia Brightley-Gillott
Managing Director, Family Business Place
Jeremy Metson
Partner, Head of Business Development, Knight Frank
Martin has an encyclopaedic knowledge of the ecommerce and digital landscape through his work with some of the most significant retail brands, both as a consultant but more importantly, as a practitioner.
His understanding of the levers that influence retail performance is vast and he has a unique ability to seamlessly transition between strategic thinking and detailed operational execution.
However, his biggest strength is his ability to see everything through the eyes of your customer and his constant challenge to his clients and partners is to focus on delivering the very best customer experience. That isn’t easy for most people and yet Martin can explain the hardest concepts in the easiest of terms.”
Andy Harding
Chief Digital Officer, Arcadia
upcoming events
Customer Centricity Masterclass
Join this insightful masterclass and learn the key building blocks that define what being a customer-centric business really means.
Strathclyde Business School
A two day in person Customer Centricity course in Glasgow with Martin and Professor Spiros Gounaris. New dates released soon.
MBA in a Day
Martin hosts his MBA in Day for YPO Scotland on 7th March. A strategic workshop for business leaders.
Retail Fest
Martin is back at Retail Fest for a keynote at their US conference on January 24-26 at Manchester Grand Hyatt, San Diego.
Book Martin Newman for Your Next Virtual Event
Don’t miss the chance to enhance your virtual event with Martin Newman’s expert insights on retail and customer experience. Book a virtual keynote and take the first step towards a more customer-centric future. Contact Us Today to discuss your event details, potential dates, and audience. We look forward to helping you create a memorable and impactful virtual experience for your attendees.