Martin newman
Speaker | Educator | Author | Advisor
Martin Newman is a highly respected speaker, educator, author, and advisor with over 40 years of experience in retail operations and customer-centric strategies. As the Consumer Champion, Martin has dedicated his career to fostering positive change for consumers and brands alike. He has worked with leading names such as Burberry, Ted Baker, Intersport, and Harrods. His bestselling books are indispensable resources in the industry.
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Martin Newman
Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience. With a career spanning four decades in the consumer-facing sector, Martin is leading positive change for both consumers and brands.
As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer-focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.
With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer-centric transformation for brands and businesses around the world.
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Expertise
Media
Martin appears regularly on BBC TV and Radio, on Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss consumer issues relating to the retail, travel, CPG, hospitality, automotive and financial services sectors.
Speaking
Martin's reputation as a captivating speaker in the realms of customer experience and customer centricity is unmatched. He has graced the stages of prestigious global events, captivating audiences with his insightful keynotes and strategic sessions.
Acknowledgements
Amongst Martin’s many accolades, he has been featured in various industry leader lists, including Retail Week’s top 50 eTail Power List five years in a row. He has also been named consecutively in the Retail Insiders top 100 Retail Movers & Shakers list, as well as the British Vogue Online Fashion 100 and Top 50 Retail Influencers 2022 and 2023.
Judge
Martin judges numerous industry awards such as the World Retail Awards, the Customer Experience Awards, the Retail Insider Awards, the RTIH awards, the PayPal eTail Awards, the Online Retail Awards of Australia and the Great British Entrepreneur awards.
Educator
Through his collaboration with the Oxford Professional Education Group, Martin educates and empowers businesses worldwide with his online Mini MBA in Customer Centricity. Additionally, he conducts bespoke workshops and strategy days and offers an in-house MBA in a day.
Author
Martin's profound knowledge and insights have led him to become an acclaimed author. He has penned two influential books, "100 Practical Ways to Improve Customer Experience” and "The Power of Customer Experience", offering invaluable guidance to businesses striving to enhance their customer-centric strategies.
Advisor
Martin is a trusted board advisor and member for esteemed brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Afterpay, Marketplacer and a Trustee of In Kind Direct.
Keynote Speaking Services
Martin Newman, is one of the World’s leading authorities in customer centricity and customer experience. Elevate your event, dinner, in-house strategy day, or workshop with Martin's transformative insights and dynamic keynote presentations. With a profound understanding of the ever-evolving landscape of customer expectations, Martin crafts engaging and impactful keynotes that resonate with diverse audiences.
What Martin Brings to Your UK Events
Here are some of Martin’s core topics, but if you have something else in mind, get in touch. Martin always tailors his content to you and your audience so you never see the same presentation twice.
Compelling and Engaging Presentations
Martin’s presentations are meticulously designed to captivate and engage audiences. His dynamic style, combined with his extensive industry knowledge, ensures that participants are both informed and inspired. Martin uses real-life examples, interactive elements, and engaging storytelling to create a memorable experience.
In-Depth Industry Insights
Drawing on his vast experience in leading multichannel operations and advising top-tier companies, Martin provides invaluable insights into customer centricity, customer experience improvement, and the latest retail trends. His expertise is grounded in practical experience and supported by data, offering a solid foundation for your business strategies.
Practical Advice for Immediate Action
Martin’s sessions are rich with actionable steps that can be implemented right away. Whether your goal is to enhance customer service, streamline your operations, or future-proof your business, Martin provides clear, practical advice tailored to your specific needs. His presentations include case studies, best practices, and strategic frameworks that can be applied across various aspects of your business.
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Tailored Content for UK Audiences
Martin customises each presentation to meet the unique needs of your UK audience. By understanding the specific challenges and opportunities within your business, Martin ensures that his content is relevant and impactful. This personalised approach guarantees that your audience receives the most valuable and pertinent information.
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Key Learnings
Customer Centricity
Discover how to embed customer-centric principles into your business strategy, driving sustainable increases in Customer Lifetime Value and retention. Martin will illustrate how to align your company culture and operations with a focus on the customer.
Effective Strategies
Obtain practical tips, tools, and frameworks to implement customer-focused marketing strategies at every point of the customer journey. Martin shares proven techniques to boost customer satisfaction and loyalty.
Emerging Trends
Stay informed about the latest trends and best practices in retail and customer experience. Martin highlights new technologies and consumer behaviours that are shaping the future of the retail sector.
Inspiration and Drive
Gain the motivation and inspiration needed to transform your retail operations and deliver exceptional customer experiences. Martin’s success stories and innovative ideas will energise your team and spark new initiatives.
why BOOK martin?
Knowledgeable
Martin brings his wealth of KNOWLEDGE to life. Drawing on his 40 years of experience working with consumer-facing brands.
Educational
Martin EDUCATES his audience with real-life examples, facts and frameworks so that the audience leaves with practical ways to start implementing what they have learnt.
ACTIONABLE INSIGHT
In a rapidly changing market, Martin has his finger on the pulse of consumers' behaviours, wants and needs offering up-to-date ACTIONABLE INSIGHT.
delivers
Martin’s DELIVERS time and time again. Martin’s client list includes major corporations, CEOs, conferences, leading brands and associations from around the globe, regularly receiving five stars and top speaker.
INSPIRing and EMPOWERing
Martin INSPIRES and EMPOWERS his audience to create positive change for their consumers, employees and the environment.
ENGAGing
Martin will ENGAGE with your audience at all levels. Customer Centricity affects every part of your business, from the CEO to frontline staff.
HUMORous and STRATEGic
Martin brings the perfect blend of HUMOUR and STRATEGY. Your audience will be captivated and entertained.
EXPERTise
Martin is an EXPERT in customer experience and customer centricity. The author of two best-selling books, creator of the Mini MBA in Customer Centricity and TOP 50 Retail Influencer, you will be in good hands.
BUSINESS experience
Martin has scaled and sold a successful global BUSINESS and draws on his wealth of experience building and scaling a consumer focussed business.
DIVERSE
Martin’s content is DIVERSE, rooted in retail but RELEVANT to all consumers facing businesses and B2B.
Why Choose Martin Newman for Your UK Events?
Recognised Expertise
Martin’s extensive background and industry recognition make him a trusted authority in retail and customer experience. His insights are sought after by leading brands and organisations worldwide.
Proven Success
Martin has worked with some of the world’s top brands, delivering tangible results and driving positive change. His strategic advice has helped companies enhance their performance and achieve business goals.
Engaging Speaker
Martin’s engaging presentation style ensures that your audience will be captivated and inspired. His ability to connect with audiences of all sizes and backgrounds makes him an ideal choice for any event.
Customised Approach
Martin tailors his content to address the specific needs and challenges of your UK audience, ensuring that his presentations are both relevant and impactful.
Retail Week
Xavier Simonet
CEO and Managing Director, Kathmandu
Joanna McDonough
Event Director, Metapack
Mark Fenton
Itau
Mark Fenton
Itau
Rizwan Rajpoot
Managing Director, Digital Retailing, Al-Futtaim
Nadine Neatrour
eCommerce Director, Revolution Beauty
Amalia Brightley-Gillott
Managing Director, Family Business Place
Jeremy Metson
Partner, Head of Business Development, Knight Frank
Martin has an encyclopaedic knowledge of the ecommerce and digital landscape through his work with some of the most significant retail brands, both as a consultant but more importantly, as a practitioner.
His understanding of the levers that influence retail performance is vast and he has a unique ability to seamlessly transition between strategic thinking and detailed operational execution.
However, his biggest strength is his ability to see everything through the eyes of your customer and his constant challenge to his clients and partners is to focus on delivering the very best customer experience. That isn’t easy for most people and yet Martin can explain the hardest concepts in the easiest of terms.”
Andy Harding
Chief Digital Officer, Arcadia
upcoming events
Customer Centricity Masterclass
Join this insightful masterclass and learn the key building blocks that define what being a customer-centric business really means.
Strathclyde Business School
A two day in person Customer Centricity course in Glasgow with Martin and Professor Spiros Gounaris. New dates released soon.
MBA in a Day
Martin hosts his MBA in Day for YPO Scotland on 7th March. A strategic workshop for business leaders.
Retail Fest
Martin is back at Retail Fest for a keynote at their US conference on January 24-26 at Manchester Grand Hyatt, San Diego.
Book Martin Newman for Your UK Event
Enhance your retail and customer experience events in the UK with Martin Newman’s expert insights. Book Martin for your next event and take the first step towards a more customer-centric future.Contact Us Today to discuss your event details, potential dates, and audience. We look forward to helping you create a memorable and impactful experience for your attendees.