Speaker | Educator | Author | Advisor
Martin Newman is an acclaimed speaker, educator, author, and advisor with over 40 years of experience in retail operations and customer-centric strategies. Known globally as the Consumer Champion, Martin has been a catalyst for positive change across the consumer and retail landscape. His expertise has benefited renowned brands such as Burberry, Ted Baker, Intersport, and Harrods. His bestselling books are celebrated guides in the industry.
Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience. With a career spanning four decades in the consumer-facing sector, Martin is leading positive change for both consumers and brands.
As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer-focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.
With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer-centric transformation for brands and businesses around the world.
Martin appears regularly on BBC TV and Radio, on Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss consumer issues relating to the retail, travel, CPG, hospitality, automotive and financial services sectors.
Martin's reputation as a captivating speaker in the realms of customer experience and customer centricity is unmatched. He has graced the stages of prestigious global events, captivating audiences with his insightful keynotes and strategic sessions.
Amongst Martin’s many accolades, he has been featured in various industry leader lists, including Retail Week’s top 50 eTail Power List five years in a row. He has also been named consecutively in the Retail Insiders top 100 Retail Movers & Shakers list, as well as the British Vogue Online Fashion 100 and Top 50 Retail Influencers 2022 and 2023.
Martin judges numerous industry awards such as the World Retail Awards, the Customer Experience Awards, the Retail Insider Awards, the RTIH awards, the PayPal eTail Awards, the Online Retail Awards of Australia and the Great British Entrepreneur awards.
Through his collaboration with the Oxford Professional Education Group, Martin educates and empowers businesses worldwide with his online Mini MBA in Customer Centricity. Additionally, he conducts bespoke workshops and strategy days and offers an in-house MBA in a day.
Martin's profound knowledge and insights have led him to become an acclaimed author. He has penned two influential books, "100 Practical Ways to Improve Customer Experience” and "The Power of Customer Experience", offering invaluable guidance to businesses striving to enhance their customer-centric strategies.
Martin is a trusted board advisor and member for esteemed brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Afterpay, Marketplacer and a Trustee of In Kind Direct.
Martin Newman, is one of the World’s leading authorities in customer centricity and customer experience. Elevate your event, dinner, in-house strategy day, or workshop with Martin's transformative insights and dynamic keynote presentations. With a profound understanding of the ever-evolving landscape of customer expectations, Martin crafts engaging and impactful keynotes that resonate with diverse audiences.
Here are some of Martin’s core topics, but if you have something else in mind, get in touch. Martin always tailors his content to you and your audience so you never see the same presentation twice.
Martin’s international keynotes are meticulously crafted to captivate and inspire audiences around the world. His engaging style, coupled with deep industry knowledge, ensures that participants are both enlightened and motivated. Martin employs real-life case studies, interactive elements, and compelling storytelling to create a memorable experience.
Leveraging his extensive experience in leading multichannel operations and advising top-tier companies globally, Martin delivers invaluable insights into customer centricity, enhancing customer experience, and the latest global retail trends. His advice is rooted in practical experience and data-driven analysis, providing a robust framework for international business strategies.
Martin’s keynotes are rich with practical steps that businesses can implement right away. Whether your focus is on improving customer service, optimising operations, or future-proofing your enterprise, Martin provides clear, actionable guidance tailored to your specific context. His presentations include global case studies, best practices, and strategic frameworks that can be applied across different markets and regions.
Each international keynote is customized to meet the unique needs of your diverse audience. Martin works closely with event organizers to understand the specific challenges and opportunities within different markets, ensuring his content is relevant and impactful. This personalized approach guarantees that your audience receives the most valuable and pertinent information.
Learn how to place customer-centric principles at the core of your business strategy, fostering sustainable increases in Customer Lifetime Value and retention. Martin will demonstrate how to align your global operations with a focus on the customer.
Gain practical tips, tools, and frameworks for implementing customer-focused marketing strategies at every stage of the customer journey. Martin shares proven techniques to boost customer satisfaction and loyalty across different markets.
Stay ahead with insights into the latest global trends and best practices in retail and customer experience. Martin highlights new technologies and consumer behaviours that are shaping the future of the retail sector worldwide.
Acquire the motivation and inspiration needed to transform your international retail operations and deliver exceptional customer experiences. Martin’s success stories and innovative ideas will energise your team and spark new initiatives.
Martin brings his wealth of KNOWLEDGE to life. Drawing on his 40 years of experience working with consumer-facing brands.
Martin EDUCATES his audience with real-life examples, facts and frameworks so that the audience leaves with practical ways to start implementing what they have learnt.
In a rapidly changing market, Martin has his finger on the pulse of consumers' behaviours, wants and needs offering up-to-date ACTIONABLE INSIGHT.
Martin’s DELIVERS time and time again. Martin’s client list includes major corporations, CEOs, conferences, leading brands and associations from around the globe, regularly receiving five stars and top speaker.
Martin INSPIRES and EMPOWERS his audience to create positive change for their consumers, employees and the environment.
Martin will ENGAGE with your audience at all levels. Customer Centricity affects every part of your business, from the CEO to frontline staff.
Martin brings the perfect blend of HUMOUR and STRATEGY. Your audience will be captivated and entertained.
Martin is an EXPERT in customer experience and customer centricity. The author of two best-selling books, creator of the Mini MBA in Customer Centricity and TOP 50 Retail Influencer, you will be in good hands.
Martin has scaled and sold a successful global BUSINESS and draws on his wealth of experience building and scaling a consumer focussed business.
Martin’s content is DIVERSE, rooted in retail but RELEVANT to all consumers facing businesses and B2B.
Martin’s extensive background and industry recognition make him a trusted authority in retail and customer experience. His insights are sought after by leading brands and organisations worldwide.
Martin has worked with some of the world’s top brands, delivering tangible results and driving positive change. His strategic advice has helped companies enhance their performance and achieve global business goals.
Martin’s engaging presentation style ensures that your international audience will be captivated and inspired. His ability to connect with diverse audiences makes him an ideal choice for any global event.
Martin tailors his content to address the specific needs and challenges of your international audience, ensuring that his presentations are both relevant and impactful.
Retail Week
Xavier Simonet
CEO and Managing Director, Kathmandu
Joanna McDonough
Event Director, Metapack
Mark Fenton
Itau
Mark Fenton
Itau
Rizwan Rajpoot
Managing Director, Digital Retailing, Al-Futtaim
Nadine Neatrour
eCommerce Director, Revolution Beauty
Amalia Brightley-Gillott
Managing Director, Family Business Place
Jeremy Metson
Partner, Head of Business Development, Knight Frank
Andy Harding
Chief Digital Officer, Arcadia
Join this insightful masterclass and learn the key building blocks that define what being a customer-centric business really means.
A two day in person Customer Centricity course in Glasgow with Martin and Professor Spiros Gounaris. New dates released soon.
Martin hosts his MBA in Day for YPO Scotland on 7th March. A strategic workshop for business leaders.
Martin is back at Retail Fest for a keynote at their US conference on January 24-26 at Manchester Grand Hyatt, San Diego.
Elevate your global events with Martin Newman’s expert insights on retail and customer experience. Book Martin for your next international keynote and take the first step towards a more customer-centric future. Contact Us Today to discuss your event details, potential dates, and audience. We look forward to helping you create a memorable and impactful experience for your attendees.