Martin newman
Speaker | Educator | Author | Advisor
Bring the power of customer centricity and retail innovation to your event with Martin Newman’s 1-hour keynote. As a globally recognized thought leader with over 40 years of experience, Martin delivers dynamic and impactful presentations that leave your audience inspired and equipped with actionable strategies.
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Martin Newman
Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience. With a career spanning four decades in the consumer-facing sector, Martin is leading positive change for both consumers and brands.
As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer-focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.
With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer-centric transformation for brands and businesses around the world.
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Expertise
Media
Martin appears regularly on BBC TV and Radio, on Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss consumer issues relating to the retail, travel, CPG, hospitality, automotive and financial services sectors.
Speaking
Martin's reputation as a captivating speaker in the realms of customer experience and customer centricity is unmatched. He has graced the stages of prestigious global events, captivating audiences with his insightful keynotes and strategic sessions.
Acknowledgements
Amongst Martin’s many accolades, he has been featured in various industry leader lists, including Retail Week’s top 50 eTail Power List five years in a row. He has also been named consecutively in the Retail Insiders top 100 Retail Movers & Shakers list, as well as the British Vogue Online Fashion 100 and Top 50 Retail Influencers 2022 and 2023.
Judge
Martin judges numerous industry awards such as the World Retail Awards, the Customer Experience Awards, the Retail Insider Awards, the RTIH awards, the PayPal eTail Awards, the Online Retail Awards of Australia and the Great British Entrepreneur awards.
Educator
Through his collaboration with the Oxford Professional Education Group, Martin educates and empowers businesses worldwide with his online Mini MBA in Customer Centricity. Additionally, he conducts bespoke workshops and strategy days and offers an in-house MBA in a day.
Author
Martin's profound knowledge and insights have led him to become an acclaimed author. He has penned two influential books, "100 Practical Ways to Improve Customer Experience” and "The Power of Customer Experience", offering invaluable guidance to businesses striving to enhance their customer-centric strategies.
Advisor
Martin is a trusted board advisor and member for esteemed brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Afterpay, Marketplacer and a Trustee of In Kind Direct.
Keynote Speaking Services
Martin Newman, is one of the World’s leading authorities in customer centricity and customer experience. Elevate your event, dinner, in-house strategy day, or workshop with Martin's transformative insights and dynamic keynote presentations. With a profound understanding of the ever-evolving landscape of customer expectations, Martin crafts engaging and impactful keynotes that resonate with diverse audiences.
What to Expect from Martin’s 1-Hour Keynotes
Here are some of Martin’s core topics, but if you have something else in mind, get in touch. Martin always tailors his content to you and your audience so you never see the same presentation twice.
Compelling Content
Martin’s keynotes are crafted to educate, entertain, and engage. He brings a wealth of knowledge and practical insights to the stage, ensuring your audience is not only informed but also inspired to take action. Martin’s dynamic speaking style, combined with his extensive industry experience, ensures his keynotes are both compelling and memorable.
Expert Industry Insight
With extensive experience leading multichannel operations and advising top-tier companies, Martin provides trusted industry expertise. He covers essential topics such as customer centricity, enhancing customer experience, and the latest trends in retail. Martin’s insights are grounded in real-world experience and supported by data, providing a solid foundation for your business strategies.
Actionable Advice
Martin’s keynotes deliver practical steps that businesses can implement immediately. Whether you seek to enhance customer service, optimize operations, or future-proof your business, Martin offers clear, actionable advice tailored to your needs. His presentations include case studies, best practices, and strategic frameworks applicable across various business aspects.
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Customised for Your Audience
Each keynote is customised to address the unique challenges and opportunities of your audience. Martin collaborates closely with event organisers to understand your business’s specific context, ensuring his presentation is relevant and impactful. This personalised approach guarantees that your audience receives the most pertinent and valuable information.
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Key Insights
Customer Centricity
Discover how to integrate customer-centric principles into your business strategy, driving sustainable increases in Customer Lifetime Value and retention. Martin will explain how to align your company culture and operations with customer-focused strategies.
Practical Strategies
Gain access to practical tips, tools, and frameworks for implementing customer-focused marketing strategies at every stage of the customer journey. Martin shares proven methods to enhance customer satisfaction and loyalty.
Industry Trends
Stay ahead with insights into the latest trends and best practices in retail and customer experience. Martin will highlight emerging technologies and consumer behaviours shaping the future of retail.
Inspiration and Motivation
Leave with the motivation and inspiration to transform your retail operations and deliver exceptional customer experiences. Martin’s success stories and innovative ideas will energise your team and spark new initiatives.
why BOOK martin?
Knowledgeable
Martin brings his wealth of KNOWLEDGE to life. Drawing on his 40 years of experience working with consumer-facing brands.
Educational
Martin EDUCATES his audience with real-life examples, facts and frameworks so that the audience leaves with practical ways to start implementing what they have learnt.
ACTIONABLE INSIGHT
In a rapidly changing market, Martin has his finger on the pulse of consumers' behaviours, wants and needs offering up-to-date ACTIONABLE INSIGHT.
delivers
Martin’s DELIVERS time and time again. Martin’s client list includes major corporations, CEOs, conferences, leading brands and associations from around the globe, regularly receiving five stars and top speaker.
INSPIRing and EMPOWERing
Martin INSPIRES and EMPOWERS his audience to create positive change for their consumers, employees and the environment.
ENGAGing
Martin will ENGAGE with your audience at all levels. Customer Centricity affects every part of your business, from the CEO to frontline staff.
HUMORous and STRATEGic
Martin brings the perfect blend of HUMOUR and STRATEGY. Your audience will be captivated and entertained.
EXPERTise
Martin is an EXPERT in customer experience and customer centricity. The author of two best-selling books, creator of the Mini MBA in Customer Centricity and TOP 50 Retail Influencer, you will be in good hands.
BUSINESS experience
Martin has scaled and sold a successful global BUSINESS and draws on his wealth of experience building and scaling a consumer focussed business.
DIVERSE
Martin’s content is DIVERSE, rooted in retail but RELEVANT to all consumers facing businesses and B2B.
Why should I book Martin?
Trusted Expertise
Martin’s extensive background and industry recognition make him a trusted authority in retail and customer experience globally. His advice is sought after by leading brands and organisations worldwide.
Proven Track Record
Martin has collaborated with some of the world’s largest brands, delivering impactful results and driving positive change. His strategic insights have helped companies enhance their performance and achieve their business goals.
Dynamic Speaker
Martin’s engaging speaking style ensures your audience will be captivated and inspired. His ability to connect with diverse audiences makes him an ideal choice for any event.
Customised Approach
Martin tailors his content to address the specific needs and challenges of your audience, ensuring his keynotes are not only relevant but also highly impactful.
Retail Week
Xavier Simonet
CEO and Managing Director, Kathmandu
Joanna McDonough
Event Director, Metapack
Mark Fenton
Itau
Mark Fenton
Itau
Rizwan Rajpoot
Managing Director, Digital Retailing, Al-Futtaim
Nadine Neatrour
eCommerce Director, Revolution Beauty
Amalia Brightley-Gillott
Managing Director, Family Business Place
Jeremy Metson
Partner, Head of Business Development, Knight Frank
Martin has an encyclopaedic knowledge of the ecommerce and digital landscape through his work with some of the most significant retail brands, both as a consultant but more importantly, as a practitioner.
His understanding of the levers that influence retail performance is vast and he has a unique ability to seamlessly transition between strategic thinking and detailed operational execution.
However, his biggest strength is his ability to see everything through the eyes of your customer and his constant challenge to his clients and partners is to focus on delivering the very best customer experience. That isn’t easy for most people and yet Martin can explain the hardest concepts in the easiest of terms.”
Andy Harding
Chief Digital Officer, Arcadia
upcoming events
Customer Centricity Masterclass
Join this insightful masterclass and learn the key building blocks that define what being a customer-centric business really means.
Strathclyde Business School
A two day in person Customer Centricity course in Glasgow with Martin and Professor Spiros Gounaris. New dates released soon.
MBA in a Day
Martin hosts his MBA in Day for YPO Scotland on 7th March. A strategic workshop for business leaders.
Retail Fest
Martin is back at Retail Fest for a keynote at their US conference on January 24-26 at Manchester Grand Hyatt, San Diego.
book martin now
Transform your retail strategy and enhance customer experience with insights from one of the industry’s leading experts. Book Martin Newman for a 1-hour keynote and take the first step towards a more customer-centric future. Complete our contact form with your enquiry details, including the type of event, potential dates and audience, and we will get back to you to discuss more details.