Martin newman

Speaker | Educator | Author | Advisor  

Bring the power of customer centricity and retail innovation to your event with Martin Newman’s 1-hour keynote. As a globally recognized thought leader with over 40 years of experience, Martin delivers dynamic and impactful presentations that leave your audience inspired and equipped with actionable strategies.

Martin Newman speaking at events

Martin Newman

Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience. With a career spanning four decades in the consumer-facing sector, Martin is leading positive change for both consumers and brands.

As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer-focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.

With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer-centric transformation for brands and businesses around the world.

Martin Newman
The Customer First Groupthe consumer focus logoServe MeterCustomer service action logoMartin Newman logo

Expertise

Media

Martin appears regularly on BBC TV and Radio, on Sky, ITV, Channel 5 and a host of other media channels such as LBC, The Times and FT to discuss consumer issues relating to the retail, travel, CPG, hospitality, automotive and financial services sectors.

Speaking

Martin's reputation as a captivating speaker in the realms of customer experience and customer centricity is unmatched. He has graced the stages of prestigious global events, captivating audiences with his insightful keynotes and strategic sessions.

Acknowledgements

Amongst Martin’s many accolades, he has been featured in various industry leader lists, including Retail Week’s top 50 eTail Power List five years in a row. He has also been named consecutively in the Retail Insiders top 100 Retail Movers & Shakers list, as well as the British Vogue Online Fashion 100 and Top 50 Retail Influencers 2022 and 2023.

Judge

Martin judges numerous industry awards such as the World Retail Awards, the Customer Experience Awards, the Retail Insider Awards, the RTIH awards, the PayPal eTail Awards, the Online Retail Awards of Australia and the Great British Entrepreneur awards.

Martin Newman
Martin Newman speaking at events

Educator

Through his collaboration with the Oxford Professional Education Group, Martin educates and empowers businesses worldwide with his online Mini MBA in Customer Centricity. Additionally, he conducts bespoke workshops and strategy days and offers an in-house MBA in a day.

Author

Martin's profound knowledge and insights have led him to become an acclaimed author. He has penned two influential books, "100 Practical Ways to Improve Customer Experience” and "The Power of Customer Experience", offering invaluable guidance to businesses striving to enhance their customer-centric strategies.

Advisor

Martin is a trusted board advisor and member for esteemed brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Afterpay, Marketplacer and a Trustee of In Kind Direct.

Keynote Speaking Services

Martin Newman, is one of the World’s leading authorities in customer centricity and customer experience. Elevate your event, dinner, in-house strategy day, or workshop with Martin's transformative insights and dynamic keynote presentations. With a profound understanding of the ever-evolving landscape of customer expectations, Martin crafts engaging and impactful keynotes that resonate with diverse audiences.

What to Expect from Martin’s 1-Hour Keynotes

Here are some of Martin’s core topics, but if you have something else in mind, get in touch. Martin always tailors his content to you and your audience so you never see the same presentation twice.

Compelling Content

Martin’s keynotes are crafted to educate, entertain, and engage. He brings a wealth of knowledge and practical insights to the stage, ensuring your audience is not only informed but also inspired to take action. Martin’s dynamic speaking style, combined with his extensive industry experience, ensures his keynotes are both compelling and memorable.

workshop
Martin Newman speaking at events

Expert Industry Insight

With extensive experience leading multichannel operations and advising top-tier companies, Martin provides trusted industry expertise. He covers essential topics such as customer centricity, enhancing customer experience, and the latest trends in retail. Martin’s insights are grounded in real-world experience and supported by data, providing a solid foundation for your business strategies.

Actionable Advice

Martin’s keynotes deliver practical steps that businesses can implement immediately. Whether you seek to enhance customer service, optimize operations, or future-proof your business, Martin offers clear, actionable advice tailored to your needs. His presentations include case studies, best practices, and strategic frameworks applicable across various business aspects.

Martin Newman speaking at events
Martin Newman speaking at events

Customised for Your Audience

Each keynote is customised to address the unique challenges and opportunities of your audience. Martin collaborates closely with event organisers to understand your business’s specific context, ensuring his presentation is relevant and impactful. This personalised approach guarantees that your audience receives the most pertinent and valuable information.

Key Insights

Customer Centricity

Discover how to integrate customer-centric principles into your business strategy, driving sustainable increases in Customer Lifetime Value and retention. Martin will explain how to align your company culture and operations with customer-focused strategies.

Practical Strategies

Gain access to practical tips, tools, and frameworks for implementing customer-focused marketing strategies at every stage of the customer journey. Martin shares proven methods to enhance customer satisfaction and loyalty.

Industry Trends

Stay ahead with insights into the latest trends and best practices in retail and customer experience. Martin will highlight emerging technologies and consumer behaviours shaping the future of retail.

Inspiration and Motivation

Leave with the motivation and inspiration to transform your retail operations and deliver exceptional customer experiences. Martin’s success stories and innovative ideas will energise your team and spark new initiatives.

Martin Newman

why BOOK martin?

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Knowledgeable

Martin brings his wealth of KNOWLEDGE to life. Drawing on his 40 years of experience working with consumer-facing brands.

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Educational

Martin EDUCATES his audience with real-life examples, facts and frameworks so that the audience leaves with practical ways to start implementing what they have learnt.

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ACTIONABLE INSIGHT

In a rapidly changing market, Martin has his finger on the pulse of consumers' behaviours, wants and needs offering up-to-date ACTIONABLE INSIGHT.

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delivers

Martin’s DELIVERS time and time again. Martin’s client list includes major corporations, CEOs, conferences, leading brands and associations from around the globe, regularly receiving five stars and top speaker.

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INSPIRing and EMPOWERing

Martin INSPIRES and EMPOWERS his audience to create positive change for their consumers, employees and the environment.

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ENGAGing

Martin will ENGAGE with your audience at all levels. Customer Centricity affects every part of your business, from the CEO to frontline staff.

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HUMORous and STRATEGic

Martin brings the perfect blend of HUMOUR and STRATEGY. Your audience will be captivated and entertained.

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EXPERTise

Martin is an EXPERT in customer experience and customer centricity. The author of two best-selling books, creator of the Mini MBA in Customer Centricity and TOP 50 Retail Influencer, you will be in good hands.

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BUSINESS experience

Martin has scaled and sold a successful global BUSINESS and draws on his wealth of experience building and scaling a consumer focussed business.

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DIVERSE

Martin’s content is DIVERSE, rooted in retail but RELEVANT to all consumers facing businesses and B2B.

Why should I book Martin?

Trusted Expertise

Martin’s extensive background and industry recognition make him a trusted authority in retail and customer experience globally. His advice is sought after by leading brands and organisations worldwide.

Proven Track Record

Martin has collaborated with some of the world’s largest brands, delivering impactful results and driving positive change. His strategic insights have helped companies enhance their performance and achieve their business goals.

Dynamic Speaker

Martin’s engaging speaking style ensures your audience will be captivated and inspired. His ability to connect with diverse audiences makes him an ideal choice for any event.

Customised Approach

Martin tailors his content to address the specific needs and challenges of your audience, ensuring his keynotes are not only relevant but also highly impactful.

WHAT PEOPLE ARE SAYING

“Incredibly engaging (and humorous) keynote!Thank you for an outstanding presentation. You captivated the audience and provided a real practical step-by-step guide to putting the customer at the heart of a multichannel business. We’ve had great feedback – real great content – and appreciate you joining us. Cannot stress how worthwhile you were. 100% recommend booking for CX focused keynote presentations.”

Retail Week

“Martin joined our management team last week for our annual two day strategy review. He is truly an expert on customer centricity in a multichannel environment. He stretched us and challenged us through engaging presentations as well as helped us articulate key strategies with a focus on digital and customer centricity.”

Xavier Simonet

CEO and Managing Director, Kathmandu

“Martin was the opening keynote speaker at Metapack’s annual Delivery Conference, TDC Global 2020. He delivered a great presentation on the roadmap to customer centricity, focussing the audience on a key theme for the day – the importance of putting consumers’ expectations and experience front and centre of their business’s strategy to drive customer engagement . His passion for the subject and energy on stage saw him rate as one of the top speakers of the day.”

Joanna McDonough

Event Director, Metapack

“Martin’s knowledge and experience in the retail space makes him a thought leader. His business knowledge and professional delivery style made the event a winner.”

Mark Fenton

Itau

“Martin’s knowledge and experience in the retail space makes him a thought leader. His business knowledge and professional delivery style made the event a winner.”

Mark Fenton

Itau

"The first word that comes to mind when I think of Martin – Inspirational!  He is a leader who personifies customer centricity and is able to articulate it in practical, common sense ways that very few people are able to, yet everyone who interacts with him can easily digest. A leader who is able to engineer the most complex business plans through putting the customer right into the centre of them and help organisations build a customer first culture and  business models.  If you are looking to build a sustainable business that is future proof ready, designed for the customer of today and tomorrow, Martin is unquestionably the man you want with you every step of the way!"

Rizwan Rajpoot

Managing Director, Digital Retailing, Al-Futtaim

“Martin is the most dedicated customer focused professional I know. A man with a mission his energy is infectious. Martin is a consummate professional, motivational leader, market visionary and true customer champion. A veteran of the retail landscape, his passion to do right by the customer is inspirational and his thought leadership in this area will undoubtedly pave the way for companies and retailers to truly understand ‘how’ to be Customer First and sustain their long term business profitability.”

Nadine Neatrour​

eCommerce Director, Revolution Beauty

“Martin was booked to speak about how brands can better understand consumer behaviour at our national conference but the Coronavirus lockdown meant we pivoted to an online Virtual Summit instead. Whilst some people struggle to have an impact on screen, Martin's keynote presentation was fun, engaging and incredibly thought-provoking. Our audience valued his real, practical advice backed by hot-off-the-press research and data. At a time when businesses need to truly wow their customers, I would recommend Martin to speak at any event - either live or online.”

Amalia Brightley-Gillott

Managing Director, Family Business Place

“Martin joined our client management conference as keynote speaker on customer centricity. His focus on purpose, inclusivity and return on involvement brought a totally different perspective to our focus on key corporate clients”.

Jeremy Metson

Partner, Head of Business Development, Knight Frank

“I have known Martin for over 8 years and have had the pleasure of working closely with him on a number of large transformation projects covering IT systems transformation as well as organisational change programmes.  

Martin has an encyclopaedic knowledge of the ecommerce and digital landscape through his work with some of the most significant retail brands, both as a consultant but more importantly, as a practitioner.  

His understanding of the levers that influence retail performance is vast and he has a unique ability to seamlessly transition between strategic thinking and detailed operational execution.  

However, his biggest strength is his ability to see everything through the eyes of your customer and his constant challenge to his clients and partners is to focus on delivering the very best customer experience.  That isn’t easy for most people and yet Martin can explain the hardest concepts in the easiest of terms.”

Andy Harding

Chief Digital Officer, Arcadia

upcoming events

Customer Centricity Masterclass

Join this insightful masterclass and learn the key building blocks that define what being a customer-centric business really means.

Martin Newman

Strathclyde Business School

A two day in person Customer Centricity course in Glasgow with Martin and Professor Spiros Gounaris. New dates released soon.

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MBA in a Day

Martin hosts his MBA in Day for YPO Scotland on 7th March. A strategic workshop for business leaders.


Martin Newman

Retail Fest

Martin is back at Retail Fest for a keynote at their US conference on January 24-26 at Manchester Grand Hyatt, San Diego.

Martin Newman speaking at events

book martin now

Transform your retail strategy and enhance customer experience with insights from one of the industry’s leading experts. Book Martin Newman for a 1-hour keynote and take the first step towards a more customer-centric future. Complete our contact form with your enquiry details, including the type of event, potential dates and audience, and we will get back to you to discuss more details.