About Services

Alongside his extensive expertise in multichannel commerce and customer experience, Martin has developed a sought-after reputation as a keynote speaker at high level awards, conferences and business development meetings from all over the globe, speaking alongside the likes of Sir Tim Berners-Lee and appearing at The World Retail Conference and iMedia.

A strong campaigner for customer-centric transformation, Martin believes that understanding the customer journey is the key to positive change in any business. With vibrant anecdotes and personal stories from his adventures on both sides of the fence (customer-facing and internally managing retail operations), Martin’s unique perspective brings both humour and insight to the table.

Martin’s specialist topics include how to maximise e-commerce sales, how to become a truly customer-centric business, why being a socially responsible business can increase growth, and how to scale and strengthen end-to-end chains.

In his talks, Martin gives colourful, real-life examples from his book 100 Practical Ways to Improve Customer Experience, and his advice focuses on the means and issues that affect all modern, customer-facing industries in today’s competitive retail environment. Martin’s practical and actionable advice covers the importance of providing end-to-end transformation, and how to put the customer at the heart of your business to effectively engage in a multichannel world.

Previous events include:

Watch: Martin speaking at Metapack TDC 2020

Martin Newman on the roadmap to customer centricity

Speaker topics

Below are examples of topics that Martin covers, alongside bespoke and industry-specific content with customer-centric transformation at its core:

  • The future of retail 2030 – Martin will transport you to the year 2030 and give you a clear vision for what the retail landscape will look like
  • A playbook for how to not only survive but thrive in a world of disruption
  • Rapidly moving the sales needle by removing barriers and optimising the customers path to purchase
  • A playbook for CPG/FMCG brands to maximise ecommerce revenues through B2B, D2C and B2B2C channels
  • A sense of purpose and social responsibility is the right thing to do for the environment for customers and for business
  • Putting the service back into Financial Services – How to become truly customer centric
  • Organising for success: The new organisational structure that will enable you to become far more commercially successful
  • Commerce without borders – How to tap into the rapidly increasing propensity for consumers to shop across borders
  • A playbook for digital success in the rapidly changing car industry
  • How to turn your store into the centre of your customers experience
  • Leveraging technology for sustainable long-term success
  • How to successfully scale and sell a services business


Martin’s knowledge and experience in the retail space makes him a thought leader. His business knowledge and professional delivery style made the event a winner.

Mark Fenton, Itau

Book now

Martin is available for board advisory services, key note presentations, strategy days and workshops.