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Customer Centricity, the surest way to a profitable business.

MBA customer centricity banner

Martin is pleased to announce that he has partnered with the Oxford College of Leadership and Management and Oxford College of Marketing to create the first-ever Mini-MBA in Customer Experience.

A word from Martin on his MBA:

This is the must-have course for business owners and senior management across consumer-facing sectors who want to ensure the future success of their business. Or anyone who wants to fast track their career by improving their knowledge and their customers’ experience.

This MBA will help you future proof your business and be ready for the next generation of consumers. Customer Centricity is far broader than most businesses understand it to be, so much more than what happens when someone walks into a store, it touches every aspect of an organisation from what you stand for and your culture to supply chain and diversity.

Most importantly you will learn how to drive customer-led change within the business and the KPIs and measures that will enable you to have a far greater view and insight of what’s working well and what’s not and what needs to change to maximise the sales and profitability of the business.

Made up of 9 on-demand modules, plus 2 live webinars, and 2 live Q&A sessions, the course takes approximately 4 months to complete, and you will be required to complete all 9 modules and a practical assessment project to achieve the ‘Mini MBA in Customer Centricity’. Please bear in mind that these are online modules only.

At the end of the course, successful delegates will be awarded a Certificate and CPD hours.

Comprehensive modules tailored to your business’ needs:

MBA modules

Thinking this is just what you need to better improve your business and interested in providing the best Customer Experience? Click here to apply to our Customer Centricity mini-MBA:

More details about the modules and the MBA in general can be found by downloading our brochure here:

Feel free to also visit the Oxford College of Marketing website to learn even more about the course by clicking here.

Book now

Martin is available for board advisory services, key note presentations, strategy days and workshops.