Discover the power of customer experience!

What if we told you that the power of customer centricity starts with having your employees at the heart of what you do? What if we said that there is a correlation between customer-centricity and a successful business?

The power of Customer Experience

Alongside learning how to transform your business by improving customer experience across the entire end-to-end value chain with this practical guide, the book also includes tips and case studies from brands like Amazon, AirBnB and Uber.

Order Martin’s new book here:

If you’d like to have a taste of what The Power of Customer Experience really is, feel free to download the first chapter here:

The press talks about it:

Read the Retail Technology innovation Hub interview here.

Listen to Martin’s interview on BBC Radio Devon:

Watch Martin’s interview with Steph McGovern for the Adobe Experience Makers – Virtual Book Club event:

They read it and recommend it:

As we try and make sense of how to grow our businesses in a disrupted world, Martin has done the thinking for us. Here is a well-researched and practical guide on to how to build a sustainable and commercially successful business based around customer-centricity. An essential read for anyone, at any level, involved in selling products and services to customers.

Andy Rubin, Deputy Chair, Pentland Group

Customer centricity is one of those topics that’s easy to talk about but hard to do. Martin does a brilliant job here of breaking this down into a thoughtful but eminently practical toolkit.

Doug Gurr, Director of the Natural History Museum, formerly CEO Amazon UK, President Amazon China

Read more reviews.

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Martin is available for board advisory services, key note presentations, strategy days and workshops.