Latest blog post

27 Nov

CEOs need to go long

Recent blog posts

13 Nov

Why there’s never been a better time to rant or rave about customer service

10 Oct

Doubt truth to be a liar: Fake news and customer confidence

20 Sep

Operation Yellowhammer: Failing to prepare, or preparing to fail?

6 Aug

A youth that has something of the old man in him

23 Jul

Flaming June flickers alight

8 Jul

Summer is only the unfulfilled promise of spring? Retail sales for July

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