Blog

Keep up to date with Martin's thoughts on all things customer experience, multichannel operations and e-commerce.

Latest blog post

18 Mar

Male customers need investment too

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Recent blog posts

5 Mar

Dear Algorithms: how to make me love your brand all over again

26 Feb

“My jumper is where?” How to avoid frustrating your customers with delivery mayhem

21 Feb

I’m putting my money where my mouth is…

5 Feb

Won’t Somebody Please Think of the Customers?

28 Jan

No, the high street isn’t going anywhere: and it certainly isn’t dying

18 Jan

In a world where word of mouth goes viral, mediocre service is not an option

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